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1.
Good practices in citizen-centred service

by BLYTHE, D. Marie | MARSON, D. Brian.

Material type: book Book; Literary form: Not fiction ; Audience: General; Publisher: Ottawa : Canadian Centre for Management Development, 1999Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 1.19B6615g] (1).

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2.
Squaring customer demands, brand strength, and production requirements : a case example of an integrated product and branding strategy

by HERRMANN, Andreas | HENNEBERG, Stephan C | LANDWEHR, Jan.

Source: Total Quality Management & Business ExcellenceMaterial type: article Article; Literary form: Not fiction ; Audience: General; Publisher: Oxfordshire : Routledge, Sept./Oct. 2010Availability: No items available

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3.
Evaluating satisfaction with PCM services for school construction : a case study of primary school projects

by CHEN, Wei Tong | LIAO, Shen Li | LU, Chun Sheng | MORTIS, Leonard.

Source: International Journal of Project ManagementMaterial type: article Article; Literary form: Not fiction ; Audience: General; Publisher: Oxford : Elsevier, apr. 2010Availability: No items available

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4.
Application of the total quality management approach in a Spanish retailer : the case of Mercadona

by CALLEJO MIGUEL, Blanco | BRONCANO SANTIAGO, Gutierrez.

Source: Total Quality Management & Business ExcellenceMaterial type: article Article; Literary form: Not fiction ; Audience: General; Publisher: Oxfordshire : Routledge, Nov./Dec. 2010Availability: No items available

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5.
O gerente um a um

by PEPPERS, Don | ROGERS, Martha.

Material type: book Book; Literary form: Not fiction ; Audience: General; Publisher: Rio de Janeiro : Campus, 2000Online access: Acesso Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.03P4247g] (1).

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6.
Factores satisfacientes e insatisfacientes dos utilizadores de websites : um estudo de caso

by PINHO, Isabel | REGO, Arménio | KASTENHOLZ, Elisabeth.

Source: Tékhne : Revista de Estudos Politécnicos = Polytechnical Studies ReviewMaterial type: article Article; Literary form: Not fiction ; Audience: General; Publisher: [Barcelos] : Instituto Politécnico do Cávado e do Ave, dez. 2008Availability: No items available

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Escola Nacional de Administração Pública

Escola Nacional de Administração Pública

Endereço:

  • Biblioteca Graciliano Ramos
  • Funcionamento: segunda a sexta-feira, das 9h às 19h
  • +55 61 2020-3139 / biblioteca@enap.gov.br
  • SPO Área Especial 2-A
  • CEP 70610-900 - Brasília/DF
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